FAQ

From what time is check-in possible?

- Check-in: Standard check-in is from 3:00 p.m. If operations allow, earlier or later arrival can be arranged in advance.

Until what time is check-out?

- Check-out: Standard check-out is until 10:00 a.m. Late departure is only possible with prior confirmation.

Is late arrival possible?

- Yes, the keys will be prepared in a key box.

Is early check-in or late check-out possible?

- Yes, but only by prior arrangement.

When will the guest receive arrival instructions?

- Arrival information is sent 1 day before arrival or on the day of arrival.

How does the guest receive the keys or entry code?

- Detailed instructions are sent before arrival.

Whom should the guest contact in case of an issue with arrival?

- In case of any problem, contact details are provided at the entrance.

Is it necessary to report the arrival in advance?

- Instructions are sent before arrival, so it is not necessary to report the arrival in advance.

Is parking available at the property?

- Yes, parking is available directly at the property.

Is parking free or paid?

- Parking at the property is provided free of charge.

Are pets allowed?

- Yes, pets are allowed.

Is there a fee for pets?

- A fee of 150 CZK is charged for stays with a pet.

Are there walking areas nearby?

- Yes, there are walking areas nearby.

What are the quiet hours?

- Guests are asked to observe quiet hours from 10:00 p.m. to 6:00 a.m., especially in common areas and when returning late.

Is smoking allowed?

- Smoking is prohibited.

Are parties or loud events allowed?

- The accommodation is not intended for hosting parties or loud celebrations.

Is a fully equipped kitchen available?

- Yes, a fully equipped kitchen is available.

Does the apartment have its own bathroom?

- Yes, the apartment has its own bathroom.

Is there a TV in the apartment?

- Yes, there is a TV available in the apartment.

Are bed linen and towels provided?

- Yes, both bed linen and towels are provided.

How many people can stay in a specific apartment?

- The capacity varies depending on the specific apartment and is always listed for each unit.

How many people can be accommodated in total in the apartments?

- Up to 15 people can be accommodated in total in three apartments.

Is it possible to book multiple apartments at once?

- Yes, it is possible to book several apartments at the same time.

Is it possible to accommodate a larger group in one building?

- Yes, it is possible to book multiple apartments at once. This option is ideal for families, groups of friends, sports events, training camps, and corporate stays.

Is the accommodation suitable for families, groups of friends, or corporate teams?

- The accommodation is suitable for families, groups of friends, and corporate teams. A larger number of guests can be accommodated within one building, which is practical, for example, for business trips, installation teams, or smaller group stays.

Is it possible to accommodate multiple employees at once?

- Yes, accommodation is available for companies, work groups, and sports clubs.

How many people can stay in one property?

- Up to 15 people.

Is long-term accommodation possible?

- Yes, individual offers are prepared for companies based on the number of people, length of stay, and invoicing or operational service requirements.

Is it possible to issue an invoice to a company?

- Yes, invoices are issued as standard.

Can a tailored offer be prepared for a company?

- Yes, individual offers are prepared for companies based on the number of people, length of stay, and invoicing or operational service requirements.

Is it possible to arrange regular cleaning or linen changes?

- Yes, regular cleaning and linen changes can be arranged.

Is it possible to reserve multiple apartments for a longer period?

- For longer or repeated stays, it is sufficient to send the desired dates and number of people.

How far is the town centre?

- the apartments are located approximately an 8-minute walk from the town centre

How far is the train or bus station?

- the bus station is about a 3-minute walk away, the train station about an 8-minute walk

Where is the nearest shop, restaurant, sports hall or swimming pool?

- there are shops, restaurants, sports halls, a sports complex and a swimming pool in the immediate vicinity (about a 5-minute walk)

What are some recommended trips in the area?

- there are many attractive tourist destinations around Česká Lípa; more detailed information is available on the town’s website https://turistika.mucl.cz/

Is the location suitable for families?

- yes, the location is also suitable for families with children

Is Wi‑Fi free in the apartment?

- Yes, free Wi‑Fi connection is available in all apartments.

What is the network name and password?

- The network name and password are provided in the stay instructions, which are available directly in the apartment before arrival.

How can a stay be booked?

- a stay can be booked via the reservation system at https://www.vilaannaapartmany.eu/rezervace/, or through the Booking and Airbnb platforms

Is it possible to issue an invoice?

- yes, an invoice can be issued

Is it possible to change or cancel a reservation?

- yes, a reservation can be changed or cancelled

Is it possible to get an individual price for a longer stay or a larger group?

- for longer stays or a higher number of guests, it is possible to arrange an individual price offer

Vila Anna apartments is located at 5. května 780/1, Česká Lípa

Google Maps - https://maps.app.goo.gl/B4qJbBizMWhqFFqf9

Mapy.com - https://mapy.com/s/dovahepufu

GPS: 50.6783261N, 14.5372219E